National Emergency Rental Vehicle (NERV)

📢 NERV Customer Service Survey

CURRENT VEHICLE REPORT

National Emergency Rental Vehicle (NERV) is an Incident Blanket Purchase Agreement (BPA) used to procure rental vehicles for wildland fires and all risk incidents. The BPA is managed by the USFS Equipment Service Branch (ESB) - National Zone (NZ) 

The NERV BPA is intended to be utilized on incidents by personnel from the NWCG - agencies which include:

• Bureau of Indian Affairs
• Bureau of Land Management
• U.S. Fish & Wildlife Service
• National Park Service
• USDA - Forest Service
• The National Association of State Foresters.

Oversight is managed by USFS Fire and Aviation Management (FAM).

Enterprise is the vendor.
 

Contact Phone Numbers

• Issues with IROC: IIA Helpdesk (IROC):  866-224-7677
• NERV Support Line (208)390-4868 or sm.fs.nerv@usda.gov.
  • Accidents/Damage or issues with Enterprise(i.e. Vehicle not available, they are asking for a Charge Card etc).  
• After Reservations have been submitted: Enterprise.  This includes modifications and Cancellations
  • Standard Reservations (855)266-9565
  • HD/Pool Vehicle Rental Support Reservations (844)665-4702 (Mon-Fri 0800-1700 CST)

Enterprise Roadside Assistance Phone Numbers

• 1/2 ton trucks, SUV's mini vans and sedans - 1-800-307-6666
• HD Pick-up Trucks and Box Trucks: 1-888-736-8287 ext 3

The NERV agreement may be utilized for:

• Any single resource responding to an incident whose position requires a vehicle with 4x4 high ground clearance and tires to meet the needs of the assignment (3/4-ton and 1-ton trucks approved for off-road use tires).
• Any single resource who is responding to an incident who needs a rental vehicle to meet the needs of the mission and is not able to procure a vehicle (such as Administratively Determined or Casual Pay employees who do not have an agency travel card).
• Incident Pool vehicles that will be managed by a ground support, buying team, dispatch or other units and will be utilized by multiple resources or multiple incidents

Each vehicle rented through the NERV Enterprise BPA MUST:

• Be requested electronically through IROC by Dispatch Only with a valid Resource Order.
• Be in combination with a valid Resource Order and tied to a specific user in IROC.
• Never exceed 120 days on rent.
• The vehicle is ordered on an overhead, aircraft, or crew resource, the individual renter is responsible for accident and damage documentation submission. If the vehicle is ordered on an equipment resource, then ground support is responsible for the documentation submission. If the vehicle is returned (must be returned to Enterprise) prior to the end of a 30-day cycle, the paperwork is due at that time.

POOL Vehicles:

• If the vehicle is ordered as a pool equipment resource, then the user the vehicle is assigned to, vehicle manager or ground support, is responsible for the documentation submission.
• Every thirty days (30 days from when the vehicle was picked up) or if returned to Enterprise prior to 30 days, please submit the following documents and in the required PDF format to the NERV inbox - sm.fs.nerv@usda.gov
  • Payment Cover Sheet
  • Resource Order(s) (All Resource Orders the vehicle was assigned to)
  • Commercial Rental Agreement (May have been e-mailed to user/users from Enterprise upon vehicle pick up)
  • Any and all other documents pertaining to the rental (pre/post inspection sheet, accident reports, etc.)
  • Ground support equipment resource POOL vehicle transfer log POOL Vehicle Custody Log

DO NOT Use NERV BPA If:

• The vehicle is NOT for incident use.
• The renter IS Self Sufficient and does NOT require a 4x4 high ground clearance and tires to meet the needs of the assignment (3/4-ton and 1-ton trucks approved for off-road use tires.

For these needs, utilize the traveler's agency standard travel reservation system

Accidents

Accidents involving other drivers/vehicles: please call the NERV hotline at 208-390-4868, if you receive voicemail, we will call you back ASAP if within the hours of 8am-8pm MTN. Ensure you fill out the SF-91 and include that in your package along with any available police report.

• Damage to only the NERV vehicle: please document the damage on the appropriate forms (see below and submit to the NERV inbox: sm.fs.nerv@usda.gov.  

Fuel Instructions

• NERV users please be cognizant of the required fuel for the vehicle in your possession. If you are unsure, please read the instructions below:

Knowledge Based Articles and Newsletters

Accident Forms

Required Payment Processing Documents

NERV Guides for Download

NERV Information Documents for Download

NERV Training